Utility Bill Administration

Utility Bill Administration

MidAmerican Energy Services is highly experienced in utility metering and bill administration. We currently provide monthly billing and customer service support to more than 60,000 customers nationwide in varying market sectors which include commercial, residential and multi-family housing.

Within the multitude of market sectors we serve, we have maintained a strong reputation for billing accuracy and high customer satisfaction ratings. In fact, our measured results are among the best in the industry:

  • Maintain an annual average Call Abandoned Rate of less than 1%.
  • Annual average of 97% of calls answered within 30 seconds.
  • Annually, 97% of customer bills are generated within an average of 3 workdays of receiving billing data.
  • Annual Bill Accuracy Rate averages 98%.
  • 97% of current customers surveyed would recommend our service offerings